Return aur Refund Policy

Hamari 30-din ki return policy hai, iska matlab hai ke item milne ke 30 din ke andar andar aap return ke liye request kar sakte hain.

Return ke liye yeh zaroori hai ke aapka item usi halat mein ho jis halat mein aapko mila tha—bilkul pehna ya istemal kiya hua nahi, tags ke sath, aur uski original packaging mein. Aapko receipt ya purchase ka saboot (proof) bhi dena hoga.

Return shuru karne ke liye aap humse gullejanatofficial@gmail.com par rabta kar sakte hain. Yaad rahe ke returns is address par bhejne honge: [INSERT RETURN ADDRESS]

Agar aapka return accept ho jata hai, toh hum aapko return shipping label aur instructions bhejenge ke apna parcel kahan aur kaise bhejna hai. Baghair pehle return request kiye jo items wapas bheje jayenge, woh accept nahi kiye jayenge.

Return ke kisi bhi sawal ke liye aap kisi bhi waqt humein gullejanatofficial@gmail.com par contact kar sakte hain.

Nuksan aur Masail (Damages and Issues)

Apna order milne par foran check karein aur agar item kharab (defective), damage ya galat nikle toh humein foran itlaa karein taake hum maslay ko hal kar sakein.

Exceptions / Non-Returnable Items

Kuch items wapas nahi ho sakte, jaisay ke perishable goods (khane ki chezein, phool ya pauday), custom products (special orders ya personalized items), aur personal care goods (beauty products). Hum hazardous materials, flammable liquids ya gases ke returns bhi accept nahi karte. Agar aapko apne kisi khas item ke baray mein pochna ho toh rabta karein.

Badqismati se, sale items ya gift cards par returns accept nahi kiye jatay.

Exchanges (Tabdeeli)

Apni pasand ka item jaldi hasil karne ka sabse behtareen tareeqa yeh hai ke aap mojooda item return kar dein, aur jab return accept ho jaye toh naye item ke liye alag se order place kar dein.

European Union 14 Din ka Cooling-Off Period

Agar koi merchandise European Union mein ship ki ja rahi hai, toh aapko haq hai ke aap apna order 14 din ke andar kisi bhi wajah ke baghair cancel ya return kar sakte hain. Pehle ki tarah, item usi halat mein hona chahiye (unworn/unused, tags aur original packaging ke sath) aur receipt ya proof of purchase lazmi hai.

Refunds (Peechay Rqam Ki Wapisi)

Jaise hi hum aapka return mosool aur inspect kar lenge, hum aapko bata denge ke refund approve hua hai ya nahi. Agar approve ho gaya, toh aapke original payment method par 10 business days ke andar automatically refund kar diya jayega. Yaad rakhein ke aapke bank ya credit card company ko process aur post karne mein thoda waqt lag sakta hai.

Agar aapka return approve hue 15 business days se zyada ho chuke hain, toh barah-e-karam humein gullejanatofficial@gmail.com par contact karein.